Is your order placed before 15 on a weekday, we will send to you the same day. Is it submitted after 15, we will send to you on the next business day. If you want a specific delivery date, you are welcome to write it under "comments". We always send an email when your item has been shipped.

We stock our entire range, but it may happen that individual products are sold out for a period of time. You are always welcome to contact us to find out when they are expected to be in stock again, or ask to be contacted when the item is in stock at info@cosylove.dk .

When you have completed your order, you will automatically receive an order confirmation to the email address you have provided. If you do not receive an order confirmation immediately, it may be because the order has not been completed or that the email address is not correct.

We send gifts daily directly to the recipient and you simply choose the desired delivery address. If you want a specific delivery date, you can add this under comments.

We put an exchange mark on our goods and you/the gift recipient always have a full right of return within 14 days. If you order in good time, it is still no problem to get the item exchanged, even if the 14 days are exceeded.

Yes, it is absolutely safe to shop at cozylove.dk Payment by card takes place via a secured page, as all communication between our payment system and the cardholder takes place via an encrypted SSL connection (Secure Socket Layer). Only Clearhaus has access to data regarding the payment. Neither cozylove.dk nor other third parties have the opportunity to see the data that is exchanged.

Yes, your package is sent quickly and in discreet packaging, without a logo or other signs of the contents of the package. "Cosylove" does not appear on account statements. Read more about our discreet delivery .